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FAQs
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1 Do I get a discount for bulk purchases?
2 How often is the website updated?
3 Do the prices advertised include VAT?
4 What happens if an item is missing from my parcel?
5 The image looks different to the product I received?
6 What happens if I receive the wrong item?
7 What happens if I receive a faulty item?
8 How long do I have to return an item?
9 Why do I have to pay to return an item?
10 How much will it cost to return an item(s)?
11 How do I return a parcel?
12 How long does it take for a return to be processed?
13 What do I do if I don’t receive my parcel?
14 What happens if I am out when my parcel is delivered?
15 Can I request a safe place for the parcel to be left?
16 Can I send parcels overseas?
17 Can I track my parcel?
18 How long will delivery take?
19 How are my goods delivered?
20 Can I have my goods delivered to a different delivery address?
21 Can I cancel an order?
22 I have placed an order but not received a confirmation email?
23 Is the site secure?
24 Do I have to order over the website?
25 Which credit cards can I use?
26 This is the first time I have ordered?
27 Can I change my password?
28 I can’t remember my password?
29 Do I need a password to Log in?
30 Do I need to set up an account?
31 Can I add an item to my order once it is completed?
32 How do I order?
33 Where can I find more information about a product?
34 The item I wanted is out of stock?
35 Can I reserve stock on the website?
36 Can I order multiple items?
37 How do I remove an item from the shopping basket?
38 How do I add an item to the shopping basket?
39 Can I search by a product stock code?
40 How do I check the size of a product?
41 How do I search for products?
42 How do I check if a product is in stock?

Free Delivery

Get our fantastic free delivery on all order over £100.00 (nett excluding VAT)
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No Nonsense Returns

We will happily refund you, or exchange any item* returned to us within 14 days of reciept.
ReFUND POLICY

Size Guide

If you are unsure about which size is most suitable please check our handy size guide.
VIEW SIZE GUIDE

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Our expert team is ready and waiting to handle your embroidery order.
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