Returning an item

We will refund, or exchange any item* returned to us within 14 days of receipt. As long as the goods are as good as new and are unused and are in the original packaging including all labels etc. All we ask is that you contact us first and advise that you are returning items.

*This excludes embroidered, printed, bespoke or altered garments, unless there is a quality issue (see below).

Please send your return to the address below via Royal Mail or parcel delivery. We recommend that you obtain proof of postage.

Returns Address:
Returns Department
MoandCo UK Limited
78-80 St Clement Street
Aberdeen
AB11 5BD

Please clearly label all returns and explain why you are returning goods and what you would like us to do; exchange or refund? With any returns we reserve the right not to refund any item that is not in new condition or after the 14 day period.

Exchanging an item

Please send your item back with a note advising what you would like to exchange the item for, once this is received then we shall exchange and send the item out to you accordingly. If you would like to reserve a replacement item before returning your order then please contact us for the availability on alternative sizes/styles.

Quality Issue

If you receive a faulty item we will replace or refund it. If we have made a mistake with your order we will sort it for you. This will not cost you a penny so please contact us so we can help.

Refunding of money

Although debits are a rapid transaction by Payment Service Providers, please allow 10 working days for your account to be credited. This is due to the process of refunding and not any delay on our part.

There will be no exceptions to the above arrangement. If further clarification is required please contact our sales office.