Delivery & Shipping

Learn more about how we handle shipping and delivery for your orders. From standard timelines to international enquiries, everything you need to know is here.

Questions About Delivery?

We deliver locally throughout Aberdeen using our own fleet of vans and partner with trusted couriers for reliable national and international orders. Get in touch if you need help with shipping options or lead times.

DeliverY Policy

As of January 2024 our Delivery charges are:

• Carriage will be charged at cost price based on an order’s weight with a minimum charge of £7.50 + VAT.
• The carriage charged for an order will be advised during the checkout process.
• Standard Delivery is 2 to 3 business days for the United Kingdom or as stated.

Please note: Orders placed online will only be delivered within the United Kingdom.

Non UK Mainland or International enquiries – please call Customer Services on +44 (0)1224 594447 or contact us.

Only UK Mainland delivery is offered and delivery of the Goods shall be made by the Company delivering or arranging for delivery of the Goods in one consignment to one address specified by the Customer.

Delivery dates mentioned in any quotation, Acknowledgement of Order or elsewhere are approximate only and not of any contractual effect. The Company shall not be under any liability to the Customer in respect of any failure to deliver on any particular date or dates. The Goods may be delivered by the Company in advance of the quoted delivery date upon giving reasonable notice where possible to the Customer.

If the Customer refuses or fails to take delivery of Goods tendered or fails to take any action necessary on its part for delivery and/or shipment of the Goods the Company shall be entitled at its option:

• to store the Goods until actual delivery and charge the Customer for the related costs (including insurance) of storage; or
• to terminate the Contract with immediate effect, to dispose of the Goods as the Company may determine and to recover from the Customer any loss and additional costs incurred as a result of such refusal or failure.

Unless otherwise expressly agreed in Writing by a duly authorised person on behalf of the Company, the Company may effect delivery of the Goods in one or more instalments.

The Company reserves the right to invoice the Customer for the amounts charged to the Company by the carrier where the Customer asks the Company to provide a documented proof of delivery (“POD”). A separate charge may be made for each POD.

All requests for PODs must be made in Writing and within 10 days of the date of invoice.