Frequently Asked Questions

Need help with orders, products, or delivery? We've gathered answers to common questions below.

Got a Question?

Whether you’re a new customer or a returning trade buyer, our FAQs are here to help. If you can’t find what you need, our support team is just a click away.

Products & Stock

Do you hold items in stock?
We stock a wide range of products, particularly our core workwear and PPE lines. Custom-branded items may require a short lead time.

Can I get advice on product selection?
Yes! Our team is happy to help you choose the right gear for your needs — from compliance to branding.

Do you offer branded or custom items?
Absolutely. We offer embroidery, heat-seal printing, and even custom sourcing. Learn more on our branding services page.

Ordering & Accounts

Do I need an account to order?
No — you can place an order using a card without an account. However, trade and contract customers can log in to view pricing and order using invoice terms.

How do I apply for a trade account?
Head to our Trade Account page to find out more and apply. Once approved, you’ll receive login details.

Can I pay by invoice?
Yes — invoice terms are available for trade and contract customers. Card payments are also accepted at checkout.

Can I view past orders?
Yes — logged-in trade and contract customers can view order history and reorder easily.

I forgot my password — what do I do?
Use the "Forgot Password" link on the login screen to reset your password via email.

Delivery & Returns

How much is delivery?
Delivery is charged at cost based on order weight. You’ll see the exact charge at checkout (minimum £7.50 + VAT).

Where do you deliver?
We deliver across the UK. For international or non-mainland UK orders, please contact us.

Can I return items?
Yes — returns are accepted within 14 days for unused items in original packaging. See our returns page for full details.

Garment Branding

Can you add my logo to products?
Yes — we offer embroidery, heat-seal transfers, and more. Branding is handled in-house for speed and quality control.

Is there a minimum order?
No minimum quantities are required for branded items, making it easy to order what you need.

How long does branding take?
Branded items typically take a few extra days depending on the job size. We'll confirm the timeframe at checkout or quote.

Still Need Help?

Can’t find the answer you’re looking for? Reach out to our team and we’ll be happy to help.